LemonInspect Terms of Use

The purpose of these Terms is to prescribe the rights, obligations, and responsibilities between TSBT Company Co.,Ltd. (English name: TSBT Company Co.,Ltd., hereinafter the "Company") and users (hereinafter "Members") regarding the use of the LemonInspect AI-based vehicle inspection assistance and history report service (hereinafter the "Service") provided by the Company.

2.1. These Terms become effective by being posted on the website www.lemoninspect.com (hereinafter the "Site") or by otherwise being notified to Members.

2.2. The Company may amend these Terms within the scope that does not violate applicable laws and regulations, and, in the event of an amendment, will announce it on the Site at least 7 days in advance (30 days in advance for amendments unfavorable to Members).

2.3. If a Member continues to use the Service after the effective date of the amended Terms, the Member will be deemed to have agreed to the amended Terms. However, in the case of a material amendment unfavorable to Members, the Company will obtain the Member's express consent (a separate indication of intent to consent) before the effective date, and Members who do not consent may terminate the contract before the effective date.

The Company provides the following services. Some of the services below may be beta, pilot, functions in preparation for provision, or functions subject to a separate contract, and these Terms apply if such functions are actually provided or within the scope specified on the payment screen or in a separate contract:

• Vehicle history report — comprehensive vehicle history inquiry using public and proprietary data sources
• LemonInspect Trust Score — algorithmic reliability rating based on multi-source data analysis
• AI-based inspection assistance report — reference analysis generated through the Company's LemonInspect inspection assistance engine (may include data-based assessments such as engine sound analysis (Core B, beta), exterior visual inspection (Core C, if the function is provided), OBD-II diagnostics (Core D, if the function is provided), recall history, repair cost prediction, global safety ratings, etc.). Such results are not a vehicle condition warranty, official appraisal, or automated decision with legal effect.
• VIN (vehicle identification number) decoding — vehicle specification inquiry and identification
• Fleet ROI Optimizer — if the function is provided, subscription-based B2B SaaS for corporate vehicle asset management, NPV-based sale timing optimization, cross-border export profit matching, etc. (hereinafter the "Fleet Service")
• Marketing material generation (MMaaS) — if the function is provided, AI-generated sales materials based on inspection assistance reports (card news, short-form video materials, multilingual buyer briefing pages, etc.)
• Vehicle market price analysis and appraisal — algorithm-based market price estimation, competitive benchmarking, used-vehicle merchandising intelligence
• Vehicle inspection software license — licensing of the Company's inspection technology and inspection assistance algorithms to third-party operators, dealerships, and auction platforms
• International trade support — vehicle trade-related information services such as import/export advisory data, overseas buyer matching, logistics coordination intelligence, and customs clearance document support
• Consulting and advisory services — automotive technology consulting, vehicle management advice, data-based operational recommendations

Reports and the Fleet Service (if the function is provided) are provided in digital form through the Site, API, or electronic means. Individual reports, Fleet Service dashboards (if the function is provided), and generated marketing materials (if the function is provided) are collectively referred to as "Deliverables."

The Company may expand the scope of the Service from time to time. Additional services (including, but not limited to, vehicle brokerage matching, parts sourcing intelligence, electric vehicle/hybrid vehicle diagnostics, educational content, etc.) are subject to these Terms unless separate terms are provided.

4.1. To use the Service, a person must be at least 18 years old (or at least the age of majority prescribed by the laws of the Member's jurisdiction of residence) and be able to enter into a legally valid contract. However, if a Member who is a minor under the Korean Civil Act (under 19 years of age) seeks to register as a Member or make payment, the consent of a legal representative must be obtained, and a contract concluded without consent may be canceled by the Member or the legal representative.

4.2. To purchase a report, a Member must create an account and provide accurate and up-to-date information. The Member is responsible for maintaining the confidentiality of login information.

4.3. Each account belongs to the subscriber, and may not be assigned, transferred, or shared with any third party without the Company's prior written consent.

4.4. A Member is responsible for all activities that occur under the Member's account, and must immediately notify the Company if the Member becomes aware of unauthorized access.

Account Types

4.5. Selection of Account Type. Upon membership registration, a Member must select one of the following account types:

• (a) Personal Account — use for personal and non-commercial purposes. Personal Accounts receive the full protection of these Terms and applicable consumer protection laws.
• (b) Business Account — use for commercial purposes by companies, dealers, traders, transportation companies, brokers, or other businesses. Business Accounts are subject to the commercial provisions of Articles 4.6 through 4.8.

4.6. Business Account Requirements. If a Business Account is selected, the following information must be provided as mandatory:

• Corporate name or trade name
• Business registration number (or taxpayer identification number/VAT number of the relevant country)

These items are mandatory conditions for activation of a Business Account. The Company may request additional verification documents at its discretion.

4.7. Business Status Warranty. By selecting a Business Account, the Member warrants the following:

• The Member is acting in a commercial capacity on behalf of a registered business
• The Member has the legal authority to bind the relevant business to these Terms
• The Member is not a consumer for personal, household, or family purposes
• The Member acknowledges that certain consumer protection rights (where applicable, such as mandatory withdrawal periods exceeding those provided in Article 14) may not apply to use of the Service

If a Member selects a Business Account even though the Member is in fact a consumer, the Company may correct the account to a Personal Account and apply the corresponding consumer protection provisions. If a Member intentionally submits false business information and the Company incurs damage as a result, the Member may bear liability within the scope prescribed by applicable laws and regulations.

4.8. Change of Account Type. Account type may be changed through customer support. If a Business Account is changed to a Personal Account, consumer protection provisions apply only to transactions after the change.

4.9. Business Account Multi-User Management. A Business Account may designate authorized sub-users (hereinafter "Seats") under one Business Account. The account administrator (hereinafter "Administrative User"):

• Bears sole responsibility for managing Seat access rights, permission settings, and credentials
• Is jointly and severally liable for all activities performed by any Seat under the Business Account
• Is responsible for immediately removing Seat access for departing employees or unauthorized users

The Company is not liable for losses arising from unauthorized Seat access due to the Administrative User's negligence in managing credentials.

5.1. Per-Transaction Payment Method. For individual reports, the service is operated on a per-report payment basis. Report prices are applied differentially depending on the number of items included in the report and data coverage (Coverage). If multiple reports are purchased, quantity-based discounts may apply. Applicable fees and discount conditions are displayed on the Site before completion of purchase.

5.2. Subscription Service. If Fleet ROI Optimizer is provided, that service is provided on a monthly subscription basis per vehicle. Fees are applied differentially depending on fleet size and are specified in detail in the applicable Fleet Service contract. Subscription fees are billed monthly in advance. Subscriptions are automatically renewed, and in the event of a fee increase or conversion from free to paid, the Company will notify the Member of the details and the method of cancellation no later than 30 days before payment and obtain the Member's express consent (for details, see Article 8 of the "Refund and Cancellation Policy"). A Member may cancel by a method as simple as the method of subscription.

5.3. Digital Provision, Credit Top-Up, and Deduction. Once payment for a report product is completed, report credits for the applicable product are added to the Member's account. If the Member generates one VIN report or is granted access to a qualifying existing report version, 1 credit is deducted. Once payment or credit use is completed, the Company either (a) grants access to a qualifying existing report version for the applicable VIN, or (b) verifies available source data and executes analysis logic to generate a new report version. In both cases, the applicable transaction is deemed a completed digital service from the time report access is granted or report generation is initiated. The validity period of unused credits is 7 days for Single Report, 30 days for Multi-Check Pack, and 90 days for Dealer Starter Pack, depending on the purchased product.

5.3A. Report Viewing Availability Period. Access rights granted to a Member for viewing an individual report and downloading a PDF are provided for the following periods depending on the purchased or used plan: Single Report for 6 months (180 days) from the date access is granted, and reports issued through Multi-Check Pack and Dealer Starter Pack for 1 year (365 days) from the date access is granted. If a report for the same VIN or the same vehicle is needed after the viewing availability period ends, the Member must obtain new report access through valid credits or payment. This viewing availability period is not a period that guarantees the accuracy, currency, or vehicle condition of the report, and applies separately from the report reference date under Article 5.8 and the non-monitoring principle under Article 5.11.

5.4. Taxes. All fees are charged separately with taxes (such as value-added tax) applicable under relevant laws.

5.5. Payment Methods. Payment may be made through the payment methods displayed on the Site. By providing a payment method, the Member is deemed to authorize the Company to charge the applicable fees.

5.6. Enterprise Contracts. The Company may provide corporate customers (hereinafter "B2B Fleet Accounts") with a volume pricing structure under a separate Enterprise Agreement. Such agreement supplements these Terms, and in the event of a conflict, the Enterprise Agreement prevails.

5.7. Additional Services. Additional services such as dispatch of on-site inspection technicians, marketing material generation (MMaaS), and priority processing SLAs may be purchased at separate prices if the relevant function is provided or if displayed in a separate contract or on the payment screen.

5.8. Report Version and Reference Date. A LemonInspect report is a point-in-time data snapshot as of the time of report issuance (reference date). Changes in vehicle condition, history, ownership, or market value after issuance are not reflected in the applicable report. Each report is a digital output as of a specific point in time attributable to a specific VIN and a specific report version, and the report version reflects the data that the Company was able to confirm as of the report reference date displayed in the report. Even if a new report version is generated thereafter, the existing report version is not overwritten or modified.

5.9. Same VIN 30-Day Reuse Policy. If there is a qualifying report version generated within the most recent thirty (30) days for the same VIN, the Company may provide access to that latest report version without generating a new report version. The Company will display the report reference date, to the extent reasonably possible, before purchase or viewing and within the report.

5.10. Issuance of New Report After 30 Days. If the reference date of the latest report version for the same VIN exceeds thirty (30) days, upon the next valid paid request, the Company may generate a new report version. The new report may contain content that is the same as, similar to, more limited than, or different from the existing report depending on the availability and condition of the source data.

5.11. Not Real-Time or Continuous Monitoring. Unless expressly provided in a separate paid monitoring product or enterprise contract, the Company does not continuously monitor changes to the VIN, vehicle condition, ownership, mileage, accidents, repairs, market value, registration status, or source data after generation of a report version.

5.12. Distinction Between Paid Access and Free Correction Access. A paid purchase grants access to the report version provided in the applicable transaction. Free correction access under Article 5.13 is limited to the correction result provided by the Company, and is not deemed a paid purchase of the applicable subsequent report version.

5.13. Correction Access for Unresolved Items. If a paid purchased report version includes unresolved, pending, or unclosed items, the Company may provide one free correction access result to eligible paid purchasers of the applicable report version. This is not a per-user repeated source data inquiry right, and is limited to access to (a) the first subsequent report version in which the relevant unresolved item is resolved before ninety (90) days from the original report reference date, or (b) the first subsequent report version generated after ninety (90) days from the original report reference date. In the latter case, the unresolved item may remain unresolved.

5.14. Termination of Correction Access. Once the correction result under Article 5.13 is provided, the correction access right for the original report version is deemed fully used. Even if unresolved items remain in the correction result, no additional free correction access is provided unless the user separately makes a paid purchase of the applicable subsequent report version and that subsequent report version independently satisfies the requirements for unresolved-item correction.

5.15. Terminology. The Company may describe relevant transactions using expressions such as “report viewing,” “report issuance,” “new report issuance,” “report reference date update,” or similar expressions. Such expressions do not mean that the report is real-time, do not guarantee that source data has changed, and do not guarantee that unresolved items will be resolved.

6.1. All content, data, software, algorithms, reports, interfaces, trademarks, trade names, and proprietary technology related to the Service — including, but not limited to, the Company's LemonInspect inspection assistance engine, Trust Score methodology, and data compilation processes — are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws.

6.2. A Member is granted a limited, non-exclusive, non-transferable, revocable license to access and use reports for (a) evaluation and transaction decisions regarding the applicable vehicle, (b) non-commercial sharing, and (c) quotation for vehicle listing advertising and marketing purposes while maintaining source attribution.

6.3. Sharing and Marketing Use of Reports. A Member may share or quote a report or part thereof (including Trust Score, diagnostic results, etc.) as follows:

• Sharing with parties directly involved in the transaction of the vehicle identified in the report (buyers, sellers, financial institutions, etc.)
• Sharing by an individual of a report or part thereof for non-commercial purposes (e.g., social media posts, community reviews)
• Quotation by a dealer, seller, or marketing business of the report or Trust Score in listing advertisements, promotions, or marketing for the vehicle for which the report was prepared

Even when sharing or quoting as above, the source of the report (LemonInspect), the report generation date, and the target VIN must be maintained and displayed, and the quotation rules of Article 6.5 must be complied with.

6.4. The following acts are prohibited:

• Reselling a report or its contents to a third party for a fee without going through the Company, or conducting business by acting as an agent for or sublicensing report issuance or inquiry services
• Using a report for advertising or transactions of vehicles unrelated to the applicable vehicle, or altering content to mislead third parties
• Reproducing, modifying, reverse engineering, decompiling, or creating derivative works of any part of the Service (provided, however, that the scope mandatorily permitted by applicable laws and regulations for securing interoperability, etc. is excluded)
• Using automated tools (bots, scrapers, crawlers) to access, extract, or monitor the Site or Service
• Removing, changing, or concealing the report source (LemonInspect) indication, report generation date, target VIN, trademark, or copyright notice
• Using the Company's name, logo, or branding in a manner that could cause the misunderstanding that the Company warrants or certifies the condition of the applicable vehicle

6.5. Rules for Quoting Trust Score and LemonInspect Badge. When quoting LemonInspect Trust Score, diagnostic results, or a LemonInspect certification badge in commercial advertisements, listing pages, or marketing materials:

• The report generation date and target VIN must be displayed together with the quoted score or result
• The score may not be modified, truncated, or presented in a manner that separates it from its original context and could mislead third parties
• It may not be claimed or implied that LemonInspect warrants, certifies, or guarantees the condition of the applicable vehicle based solely on the Trust Score or report
• Violation of these quotation rules constitutes a material breach of these Terms and may lead to immediate account termination and legal action

7.1. Reports are compiled from multiple independent sources, including government databases (e.g., NHTSA, Ministry of Land, Infrastructure and Transport/Korea Transportation Safety Authority, Euro NCAP), insurance records, public registries, commercial data providers, and the Company's proprietary AI analysis.

7.2. The Company does not control, verify, or guarantee the accuracy, completeness, or timeliness of data provided by third-party sources. Data availability may vary depending on country, manufacturer, model year, or registration jurisdiction.

7.3. The Service may contain links to third-party websites or resources. The Company is not responsible for the content, accuracy, or practices of such third parties.

The Service and all reports are provided on an "AS IS" and "AS AVAILABLE" basis to the maximum extent permitted by applicable law. The Company expressly disclaims all warranties, including express, implied, and statutory warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.

The Company does not warrant that:

• (a) the Service will be provided without interruption, error, or security issues;
• (b) reports will be complete, accurate, or up to date;
• (c) the Service will meet the Member's specific requirements; or
• (d) defects in the Service will be corrected.

The Company provides no warranty, guarantee, or assurance regarding the physical condition, mechanical integrity, safety, value, or suitability of any vehicle identified in a report. The Company is not a party to vehicle transactions and bears no liability arising from the purchase, sale, or use of vehicles.

9.1. To the maximum extent permitted by applicable law, the Company is not liable for any indirect, incidental, special, consequential, or punitive damages arising in connection with use of the Service — including, but not limited to, loss of profits, revenue, data, goodwill, or business opportunities — regardless of the theory of liability.

9.2. The Company's total cumulative liability for all claims arising in connection with these Terms or the Service will not exceed the lesser of the amount paid by the Member to the Company during the 12 months prior to the time of the applicable claim or USD $100.

9.3. These limitations apply even if the Company has been notified of the possibility of such damages, and even if a limited remedy fails to achieve its essential purpose.

9.4. However, the limitations of liability in this Article do not apply to (i) damages caused by the Company's willful misconduct or gross negligence, (ii) personal injury to life or body, or (iii) liabilities that a business operator cannot limit or exempt under applicable laws and regulations, such as the Act on the Regulation of Terms and Conditions.

10.1. Reports are provided for general reference information purposes only, and must not be used as the sole basis for decisions regarding the purchase, sale, inspection, financing, insurance, or any other transaction involving a vehicle.

10.2. A Member is solely responsible for evaluating all information received through the Service and for all decisions and actions based on such information.

10.3. Regardless of the content of a report, the Company strongly recommends obtaining an independent physical inspection by a qualified mechanic or certified inspector before completing a vehicle transaction.

Members must not engage in the following acts:

• Using the Service for illegal purposes or in violation of applicable laws and regulations
• Submitting false, misleading, or fraudulent information
• Attempting unauthorized access to the Service, other accounts, or connected systems
• Interfering with, disrupting, or imposing an unreasonable load on the Service or related infrastructure
• Using the Service to stalk, harass, or harm others
• Using reports for discriminatory purposes in violation of applicable law
• Bypassing, disabling, or interfering with security or access control functions

The Member agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising in connection with:

• the Member's use or misuse of the Service
• the Member's breach of these Terms
• the Member's violation of applicable laws and regulations
• claims brought by third parties due to the Member's use of reports

13.1. The Company may, at its discretion and without prior notice, suspend, restrict, or terminate a Member's access to the Service if the Company determines or reasonably suspects that the Member has violated these Terms or engaged in fraudulent or abusive conduct. However, with respect to Personal Account Members, unless there is an urgent security threat or obvious fraudulent conduct, the Company will provide reasonable prior notice and an opportunity to explain.

13.2. Upon termination, the Member's access rights to the Service immediately cease. Provisions that by their nature should survive termination (including Articles 6, 8, 9, 10, 12, 15, 16, and 17) remain effective after termination.

13.3. Termination does not exempt the obligation to pay fees already incurred.

Amendment of Terms

14.1. Principle of Withdrawal of Offer. Under Article 17 of the Act on Consumer Protection in Electronic Commerce, Etc., a Member may, in principle, withdraw the offer within 7 days from the date of purchase of a report. Through the "Refund and Cancellation Policy," the Company operates its own refund request period (14 days) exceeding the statutory period, and this does not exclude mandatory statutory rights as a condition more favorable to Members.

14.2. Restriction on Withdrawal of Offer. However, the Company's reports are customized digital content for which generation is initiated simultaneously with the order (Article 17(2)5 of the same Act), and withdrawal of offer is restricted after generation has been initiated or access to an existing report version has been granted.

14.3. Prior Notice and Consent. During the purchase process, the Company clearly notifies the Member of the fact that withdrawal of offer is restricted and obtains the Member's express consent. In addition, pursuant to Article 17(6) of the same Act, the Company takes measures so that the Member's exercise of the right of withdrawal of offer is not impeded, such as clearly displaying the fact that withdrawal of offer is restricted on the payment screen and providing a preview or partial information regarding the composition and scope of the report. If the foregoing notice, display, and consent procedures are not implemented, the restriction on withdrawal of offer does not apply.

Restrictions on Withdrawal of Offer

14.4. Detailed Refund Conditions. Detailed refund conditions are prescribed in the separate "Refund and Cancellation Policy."

14.5. Procedure for Amendment of Terms. The procedure for amendment of the Terms follows Article 2 (Effectiveness and Amendment of Terms).

15.1. Governing Law. These Terms are governed by and interpreted in accordance with the laws of the Republic of Korea.

15.2. Domestic Users (Republic of Korea). For Members located in the Republic of Korea, all disputes arising in connection with these Terms or the Service will be subject to the Seoul Central District Court as the court of first instance.

15.3. Overseas Users (Outside the Republic of Korea). For Members located outside the Republic of Korea, all disputes arising in connection with these Terms will be finally resolved in accordance with the International Arbitration Rules of the Korean Commercial Arbitration Board (KCAB) in effect at the time the dispute arises. The seat of arbitration will be Seoul, Republic of Korea, the language of arbitration will be English, and the arbitral tribunal will be composed of a sole arbitrator. The arbitral award is final and binding on the parties, and may be enforced in a court having jurisdiction in accordance with the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York Convention).

15.4. Small-Claim Dispute Exception. Notwithstanding Article 15.3, if the total amount in dispute is less than USD $500 (or the equivalent amount in local currency), either party may choose to resolve the dispute through written correspondence-based resolution or an online dispute resolution (ODR) platform designated by the Company instead of KCAB arbitration. Guidance on available ODR procedures will be provided upon request.

15.5. Waiver of Class Actions. To the maximum extent permitted by applicable law, the Member agrees that all dispute resolution procedures will be conducted only on an individual basis and not in the form of a class, consolidated, or representative action.

15.6. Injunctive Relief. Notwithstanding the preceding paragraph, the Company reserves the right to seek injunctive or other equitable relief in a court having jurisdiction in order to protect intellectual property rights or prevent unauthorized use of the Service.

15.7. Mandatory Application of Local Consumer Protection Laws. No provision of this Article 15 deprives a Member who is recognized as a consumer under the laws of the country of the Member's habitual residence of the protections granted by mandatory provisions that cannot be excluded by agreement. In particular, consumers in the European Economic Area (EEA), United Arab Emirates (UAE), Saudi Arabia, and other jurisdictions with mandatory consumer arbitration protections retain all rights granted under the relevant local consumer protection laws.

If the Company's performance of obligations under these Terms is delayed or not performed due to causes beyond the Company's reasonable control, the Company is not liable therefor. Force majeure causes include, but are not limited to, acts of God, natural disasters, epidemics and pandemics, war or armed conflict, terrorism, government orders and sanctions, labor disputes, power and telecommunications failures, cyberattacks, failures of third-party APIs or data sources (including service providers referenced in Article 2, such as NHTSA, Ministry of Land, Infrastructure and Transport, Google, etc.), and other force majeure events. During the period of such event, the Company's obligations are suspended.

17.1. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

17.2. No Waiver. The Company's failure to exercise any right or provision of these Terms does not constitute a waiver of such right or provision.

17.3. Entire Agreement and Ancillary Policies. These Terms, together with the following ancillary policies, constitute the entire agreement between the Member and the Company regarding use of the Service. Each policy may be viewed in the Site footer or on the membership registration screen.

• Privacy Policy (/privacy-policy)
• Disclaimer and Limitation Notice (/disclaimer)
• Refund and Cancellation Policy (/refund-policy)
• Cookie Policy (/cookie-policy)

17.4. Prohibition of Assignment. A Member may not assign or transfer the rights and obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations without restriction.

17.5. Notices. The Company may provide notices by sending an email to the Member's registered email address or by posting a notice within the Site.

17.6. Language and Priority of Interpretation. These Terms are provided in Korean, English, and Arabic. The version of the Terms provided in the interface language selected by the Member when using the Site applies preferentially to that Member. If the Site interface is provided in a language other than the languages in which the above Terms are provided (such as Russian), the English version of the Terms applies to that Member. If any difference in interpretation arises between a translation and the authentic Korean version, the authentic Korean version will ultimately prevail. However, if the laws of the Member's jurisdiction of residence mandatorily require terms in the local language, such laws prevail.

Email: [email protected]

*By using the LemonInspect Service, the Member confirms that the Member has read and understood these Terms of Use and agrees to be bound by them.*