LemonInspect Refund and Cancellation Policy

Thank you for using LemonInspect. This Refund and Cancellation Policy (the "Policy") explains when and how refunds are available for the LemonInspect vehicle inspection assistance and history report service (the "Report"). By purchasing a Report, the Member agrees to this Policy.

LemonInspect Reports are custom-made digital content. Immediately upon payment confirmation, the Company's system begins querying external databases, running inspection assistance algorithms, and compiling a customized Report. In this process, the Company incurs unrecoverable costs, including third-party API fees and computing resources.

As a general rule, all Reports are non-refundable after digital provision has commenced. Digital provision begins when, after payment or credit use is completed, the Company grants access to an existing Report version that meets the applicable conditions or begins generating a new Report version. This is for the following reasons:

• The Report is access to a Report version for a specific VIN or newly generated digital content
• Report access rights, source data query costs, and computing resources may be consumed immediately upon initiation of the request
• Due to the nature of digital goods, provision is deemed to have commenced once Report access rights are granted or generation is initiated
• The Report is sold as access to a data product as of a specific point in time, and the Company does not guarantee that the source data has changed or will change in the future
• Granted access rights for viewing the Report and downloading the PDF are provided, depending on the plan, for 6 months (180 days) from the date access is granted for a Single Report, and for 1 year (365 days) from the date access is granted for the Multi-Check Pack and Dealer Starter Pack

Notice Under the E-Commerce Act

Under Article 17(2)5 of the Act on the Consumer Protection in Electronic Commerce, Etc., a consumer's withdrawal of subscription is restricted for digital content whose provision has commenced. The Company clearly displays this fact on the payment screen before purchase, and, pursuant to Article 17(6) of the same Act, takes measures so that the exercise of the right of withdrawal is not impeded, such as providing a preview or partial information regarding the composition of the Report, and obtains the Member's explicit consent. However, where the content consists of divisible digital content, withdrawal of subscription is possible for the portion whose provision has not commenced.

The Company will review a refund only where all of the following conditions are satisfied:

3.1. Refund-Eligible Scenarios

3.2. Refund Request Deadline

All refund requests must be submitted within 14 days (calendar days) from the original transaction date (including the payment date). Requests received after this period will not be processed.

Note. Under Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce, Etc., the right of withdrawal is 7 days (provided that, after digital content generation has commenced, it is restricted under Article 17(2)5 of the same Act — see Article 2 of this Policy). As its own policy, the Company accepts refund requests up to 14 days, exceeding the 7 days under Korean law. This is a condition more favorable to the Member and does not exclude mandatory rights held by Korean consumers.

The following circumstances are not eligible for a refund:

4.1. Data Content-Related

• Limited data in the Report — Data availability varies depending on the vehicle, jurisdiction, and data source coverage. A Report reflecting limited available data is a valid output and is not a defective product. (See Article 4 of the Disclaimer)
• Inaccuracy of third-party data — Report data is collected from independent third-party databases and provided "as is." The Company does not guarantee the accuracy of third-party data itself, and inaccuracies originating from third-party sources do not constitute grounds for a refund.
• Omission of certain data categories — Not all data categories contain information for all vehicles. Empty sections indicate that the relevant data was not available from the Company's sources.

Exception for inaccuracies attributable to the Company. This paragraph applies only to third-party data. Where a Report inaccuracy caused by a system defect, data processing error, or willful misconduct or gross negligence of the Company is proven, the Member may receive reissuance of the Report or a refund, and this includes the business operator's liability under Article 6 of the Act on the Regulation of Terms and Conditions.

4.2. User-Side Reasons

• Change of purchase intent — Where, after purchase, the Member decides that the Report is no longer needed
• Incorrect VIN entry — The Member is responsible for verifying the VIN before completing the purchase. The Company provides a VIN confirmation step before payment.
• Regret regarding a vehicle transaction decision — The Company is not responsible for the outcome of vehicle transactions
• Dissatisfaction with the Trust Score or AI-based inspection assistance analysis results — Algorithmic evaluations are reference estimates and are not guarantees

4.3. Service Timing

• Delay in Report generation or granting access — Intermittent delays caused by third-party API response times, high demand, or account access processing are not grounds for a refund, so long as the Report is ultimately provided or access is granted
• Download or access failure — Reports are available in the Member's account, depending on the plan, for 6 months (180 days) from the date access is granted for a Single Report, and for 1 year (365 days) from the date access is granted for the Multi-Check Pack and Dealer Starter Pack. Failure to access during this period due to the Member's device, network, management of login information, or personal circumstances is not grounds for a refund.

4.4. Report Version, Reuse, and Correction Access-Related

The following circumstances are not eligible for a refund:

• Where access to an existing Report version is provided under the Company's 30-day same VIN reuse policy
• Where the Member expected a real-time or same-day Report even though the Report reference date was displayed or could be confirmed
• Where a subsequent Report version or the results of free correction access are identical or substantially similar to the previous Report
• Where unresolved items remain unresolved even after generation of a subsequent Report version
• Where, after receiving the results of free correction access, the Member expects additional free updates, monitoring, or repeated source data verification

Even where free correction access is provided, it is limited to the scope defined in the Terms of Use and does not create a right to a refund for the existing paid Report.

If you believe that you fall under a valid ground for refund as defined in Article 3, please submit a request through the following:

Email: [email protected]

The request must include the following information:

1. Subject: "Refund Request"

1. Registered email address

1. VIN for which the Report was generated

1. Purchase date

1. Order number

1. Specific reason for the refund (see the scenarios in Article 3)

1. Payment method used (last 4 digits of the card or payment service reference number)

1. Supporting materials (error screenshots, duplicate charge receipts, etc.)

Incomplete requests will be returned with a request for additional information.

6.1. Review Period. The Company will complete its review within 10 business days from the date the refund request is received.

6.2. Communication. The review result will be notified by email. Additional information may be requested during the review process.

6.3. Refund Method. Approved refunds will be refunded to the original payment method used for the purchase. Processing periods may vary depending on the bank or payment service provider (typically 5 to 10 business days after approval).

6.4. Partial Refunds. The Company may issue partial refunds where appropriate, and in the case of partial refunds for ancillary services under a separate agreement, may deduct the actual costs of third-party API queries already performed. However, in the case of refunds due to reasons attributable to the Company under Article 3.1 (duplicate charge, payment error, failure to grant access/provide service), the Company will refund the full amount for the unprovided portion, excluding Reports already duly provided, without any deduction whatsoever such as third-party API query costs and without reduction based on elapsed days (Article 6.5 Step 2). Where there are no Reports duly provided (such as duplicate charges), the Company will refund the full cancellable amount. A Report that failed to be generated and was not duly provided is not regarded as provided, and is included in the refundable amount even if a credit was deducted.

6.5. Partial Refunds for Package (Multi-Report) Purchases.

Where a Member requests a refund for remaining credits after using part of credits purchased as a bundle of two or more (the "Package"), the following criteria apply.

The Report products currently offered on the website are as follows. The actual payment amount, currency, tax, and discount conditions displayed on the payment screen before completion of purchase take precedence.

After payment is completed, Report credits are credited to the Member's account, and 1 credit is deducted when 1 VIN Report is generated or access to an existing Report that meets the applicable conditions is granted.

Step 1 — Settlement for Used Portion (Recovery of Discount):

Number of Reports used × the per-report list price at that time (single purchase unit price) is deducted from the total purchase amount.

Example: Purchase of Dealer Starter Pack USD $429 (20 credits), 4 credits used, single-report list price at that time USD $29

→ Deduction amount USD $116 / refund calculation base amount USD $313

Step 2 — Application of Refund Ratio Based on Elapsed Days:

Elapsed days are based on UTC calendar days, with the purchase date (payment date) as the reference date (0 days). For refund requests received on the purchase date in UTC, 100% is applied after settlement for the used portion (Step 1).

However, once the unused-credit validity period for the product has passed (Single Report 7 days, Multi-Check Pack 30 days, Dealer Starter Pack 90 days), the refund ratio is 0% regardless of the table above.

In the example above, request at 8 days after purchase: USD $313 × 70% = USD $219.10 refund

Step 3 — Full Refund of Completely Unused Package:

If no Package credits have been used at all, the same ratio is applied to the total purchase amount without the Step 1 deduction.

Limitations:

• Refund requests may be received only within the unused-credit validity period for the applicable product.
• Package refund requests follow the refund request procedure in Article 5.
• Where purchased using a discount coupon or promotional credit, the calculation is based on the amount actually paid.

7.1. Before filing a chargeback or payment dispute with a bank or payment service provider, please contact the Company directly through the procedure described in Article 5. The Company will use its best efforts to resolve legitimate concerns promptly.

7.2. A chargeback filed for a non-refundable transaction (as defined in Article 4) may be contested by the Company with the following supporting materials:

• Proof of digital provision (Report generation timestamp and access logs)
• The Member's explicit pre-purchase consent acknowledging the non-refundable nature of the service (confirmation record at payment)
• Transaction records confirming successful provision of the service

7.3. A Member who files a fraudulent or improper chargeback may have their account suspended or terminated, and the Company reserves the right to seek recovery of losses arising therefrom.

8.1. Billing Cycle. If Fleet ROI Optimizer is provided, the applicable subscription is charged monthly in advance as a fixed monthly fee per vehicle. The subscription fee is charged on the same date each month.

8.1A. Automatic Renewal and Prior Consent for Changes. Fleet subscriptions are automatically renewed under the same conditions at the end of each billing cycle. However, in the following cases, the Company will notify the Member by email no later than 30 days before the date on which the changed payment is made of (i) that fact, (ii) the details of the change (including amount), and (iii) the conditions, method, and effect of termination, and will obtain the Member's explicit consent (Article 13(6) of the Act on the Consumer Protection in Electronic Commerce, Etc.):

• Where the subscription fee is increased
• Where a free or discounted offering period ends and converts to paid recurring payments

If the Member does not provide the above consent, the existing conditions will be maintained or the next renewal will not occur. The Company does not substitute comprehensive consent at the time of the initial contract or the Member's non-response for the above consent.

8.1B. Ease of Termination and Price Display. The Member may terminate the subscription at any time by a method as simple as signing up, and the Company will not make the termination procedure unduly difficult or obstruct termination through repeated retention attempts. On the subscription payment screen, the total monthly payment amount (stating whether taxes are included) is clearly displayed on the first screen.

8.2. Termination Policy. A Fleet subscription may be terminated at any time by notifying the Company in writing (email: [email protected]) at least 14 days (calendar days) before the next billing date.

Safeguard. Where the Company materially breaches its service provision obligations, where a failure of the Fleet API or dashboard continues for 30 days or longer, or where a mandatory termination right of the Member arises under the Act on the Regulation of Terms and Conditions, the Member may terminate immediately regardless of this 14-day notice period and receive a pro rata refund for the remaining prepaid period.

8.3. Refund Upon Termination.

• Prepaid period (corporate account): Upon termination, the service will continue to be provided until the end of the currently paid billing period. No pro rata refund will be provided for the remaining days of a month already paid.
• Prepaid period (individual account): If an individual account Member terminates a Fleet subscription mid-term, the Company will calculate and refund the amount corresponding to the remaining days as of the termination date on a pro rata basis. Formula: remaining refund amount = amount paid for the applicable month × (remaining days ÷ total days in the billing period).
• Annual prepaid plan (if applicable): If a Member prepays for one year and terminates mid-term, the Company will refund the amount for all unused full months remaining after the applicable month, but will deduct an early termination fee of 10% of the refund amount. However, this early termination fee reflects the actual damages suffered by the Company (such as recovery of discount benefits), and may be reduced if the amount is excessive under applicable laws and regulations.

8.4. Reduction vs. Termination. Reducing the number of vehicles in a Fleet subscription is a partial change, not a termination. Changes apply from the next billing cycle.

8.5. Enterprise Agreement. Where a separate Enterprise Agreement exists, the refund and termination terms of that agreement take precedence over this Article 8.

9.1. European Union / European Economic Area (EU/EEA). Under the EU Consumer Rights Directive (2011/83/EU), consumers have a 14-day right of withdrawal for digital content (calendar days including the payment date). However, by completing a purchase on the LemonInspect platform, the user expressly consents to the immediate commencement of Report generation and acknowledges that, pursuant to Article 16(m) of the Directive, the 14-day right of withdrawal is waived at the point when Report generation begins. This waiver is recorded in LemonInspect's consent logs.

9.2. United Arab Emirates (UAE). Under UAE Federal Law No. 15/2020 (Consumer Protection Law), consumers may have additional refund rights for digital goods that are defective or do not conform to the contract. Where such rights apply under the mandatory provisions of UAE consumer protection law and conflict with this Policy, the mandatory provisions of UAE law will prevail.

9.3. Saudi Arabia. Under the Saudi E-Commerce Law, consumers may have a change-of-mind refund right within 7 days after receipt for goods excluding digital content. LemonInspect Reports are downloadable/access-based digital content, and refunds are restricted after generation/provision has commenced; the Company notifies this before purchase. Where data rights under the Saudi Personal Data Protection Law (PDPL) conflict with this Policy, the mandatory provisions of Saudi law will prevail.

9.4. Republic of Korea. The refund rights of Korean consumers are governed by the Act on the Consumer Protection in Electronic Commerce, Etc., as described in Article 2 of this Policy.

9.5. General Safeguard. No provision of this Policy is intended to exclude or restrict any mandatory consumer refund rights granted by the laws of the user's country of habitual residence that cannot be waived by contract.

This Policy is based on the Korean-language original, and versions translated into English and other languages are provided for the convenience of Members. In the event of any difference in interpretation between the original and a translation, the Korean-language original will prevail.

Email: [email protected]

*By purchasing a LemonInspect Report, the Member confirms that they have read, understood, and agreed to this Refund and Cancellation Policy.*